Privacy Policy

Last Updated: November 2025

Your Privacy Matters

Fast Track Alloy Repair is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Who We Are

Company Name: Fast Track Wheel Repair London

Contact Email: [email protected]

Contact Phone: +44 7310 597618

For the purposes of data protection law, Fast Track Alloy Repair is the data controller responsible for your personal information.

2. Information We Collect

We collect information that you provide directly to us when you use our services:

2.1 Personal Information

- Contact Details: Full name, email address, phone number, and service address

- Service Information: Number of wheels requiring repair, description of damage, appointment preferences

- Photos: Images of your vehicle's wheels or other parts requiring repair

- Payment Information: Payment details processed through our secure payment providers (Stripe and Monzo)

- Communications: Any messages, emails, or other communications you send to us

2.2 Automatically Collected Information

Device Information: IP address, browser type, device type, operating system

Usage Data: Pages visited, time spent on pages, links clicked, referring websites

Location Data: General location based on IP address (not precise GPS location)

Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

Processing and responding to your quote requests

Scheduling and managing appointments

Providing mobile repair services at your location

Processing payments and issuing receipts

Communicating about your service or appointment

3.2 Business Operations

Maintaining records of services provided

Managing our customer relationship management (CRM) system

Improving our services and customer experience

Quality control and training purposes

3.3 Marketing and Communications

Sending you marketing emails about our services, special offers, and promotions (with your consent)

Requesting reviews and testimonials (with your explicit consent)

Following up on incomplete bookings or enquiries

Displaying targeted advertising on social media platforms

3.4 Legal and Compliance

Complying with legal obligations and regulations

Protecting our legal rights and interests

Preventing fraud and abuse

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Processing ActivityLegal BasisProviding repair servicesContract performanceProcessing paymentsContract performanceMarketing communicationsConsent (you can withdraw anytime)Analytics and improvementsLegitimate business interestsLegal complianceLegal obligationFraud preventionLegitimate interests

5. Third-Party Services and Data Sharing

We share your information with trusted third-party service providers who help us operate our business:

5.1 Service Providers

HighLevel CRM: Customer relationship management, form submissions, appointment scheduling, and email communications. HighLevel is GDPR-compliant with servers in multiple locations including the UK and EU.

Payment Processors:Stripe: Secure payment processing for card transactionsMonzo: Payment link processing for deposit collection

5.2 Analytics and Marketing Tools

Google Analytics: Website traffic analysis and user behavior tracking (anonymized where possible)

Facebook Pixel: Tracking conversions and displaying targeted advertisements on Facebook and Instagram

Email Marketing Platform: Sending transactional and marketing emails

5.3 Other Third Parties

Review Platforms: Google Reviews and other review services (only with your explicit consent)

Social Media: Facebook, Instagram, TikTok (if you choose to interact with our social content)

Important: We do not sell your personal information to third parties. We only share data with service providers who are contractually obligated to protect your information and use it only for the purposes we specify.

6. International Data Transfers

Some of our service providers may process data outside the UK and European Economic Area (EEA). When this occurs:

We ensure appropriate safeguards are in place (such as Standard Contractual Clauses)

We verify that providers are compliant with GDPR or equivalent data protection standards

Your data rights are protected regardless of where processing occurs

7. How Long We Keep Your Data

We retain your personal information only for as long as necessary:

Data TypeRetention PeriodQuote request photos90 days after job completion or quote rejectionCustomer contact detailsUp to 3 years from last interaction (for service history)Payment records7 years (UK tax and accounting requirements)Marketing consent recordsUntil consent is withdrawn, then deleted within 30 daysWebsite analytics26 months (Google Analytics default)

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

8.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., form submissions)

Analytics Cookies: Help us understand how visitors use our website (Google Analytics)

Marketing Cookies: Track your activity for targeted advertising (Facebook Pixel)

Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. However, blocking some cookies may impact your ability to use certain features of our website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

9. Your Data Protection Rights

Under UK GDPR and data protection law, you have the following rights:

9.1 Right of Access

You can request a copy of the personal information we hold about you (Subject Access Request).

9.2 Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

9.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as:

The data is no longer necessary for the purpose it was collected

You withdraw consent (where consent was the legal basis)

You object to processing and there are no overriding legitimate grounds

The data has been unlawfully processed

9.4 Right to Restrict Processing

You can ask us to temporarily restrict processing of your data in specific situations.

9.5 Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service.

9.6 Right to Object

You can object to:

Processing based on legitimate interests

Direct marketing (including profiling)

Processing for research or statistical purposes

9.7 Rights Related to Automated Decision-Making

We do not currently use automated decision-making or profiling. If this changes, we will update this policy and obtain your consent where required.

Exercising Your Rights: To exercise any of these rights, please contact us using the details in Section 14 below. We will respond to your request within one month.

10. Marketing Communications

10.1 Consent

We will only send you marketing communications if you have:

Given us explicit consent, or

Previously purchased our services (soft opt-in) and we're marketing similar services

10.2 Unsubscribing

You can unsubscribe from marketing emails at any time by:

Clicking the "unsubscribe" link in any marketing email

Contacting us directly at [YOUR EMAIL]

Replying to any marketing message with "STOP" or "UNSUBSCRIBE"

Note: You will still receive transactional emails related to your bookings and services.

11. Use of Photos and Testimonials

We may request permission to use photos of your vehicle repairs and customer testimonials for marketing purposes.

11.1 Your Control

We will always ask for explicit consent before using your photos or testimonials

You can withdraw consent at any time by contacting us

We will remove your content within 14 days of your withdrawal request

Photos used for marketing are stored separately from your service records

11.2 Where We May Use This Content

Our website gallery

Social media (Facebook, Instagram, TikTok)

Online advertising

Printed marketing materials

12. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

12.1 Security Measures

Encryption: Data transmitted to and from our website is encrypted using SSL/TLS

Secure Storage: Personal data is stored on secure, password-protected servers

Access Controls: Only authorized personnel have access to personal data

Regular Updates: We keep our systems and software up to date with security patches

Payment Security: We use PCI DSS compliant payment processors (Stripe, Monzo)

12.2 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

Notify the Information Commissioner's Office (ICO) within 72 hours

Inform affected individuals without undue delay

Take immediate steps to contain and remedy the breach

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

14. Contact Us

Data Protection Enquiries

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Contact Phone: +44 7310 597618

Email: [email protected]
Phone: +44 7310 597618

Response Time: We aim to respond to all enquiries within 48 hours (business days).

15. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will update the "Last Updated" date at the top of this page

For significant changes, we will notify you by email or prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

17. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment processors). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.

18. Your Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy. For marketing communications, we will obtain separate explicit consent.

Questions?

If anything in this Privacy Policy is unclear or you need further information, please don't hesitate to contact us. We're here to help and ensure your privacy is protected.