6.1 Weather Conditions That May Prevent Service

Heavy Rain: Active rainfall or imminent heavy rain

High Humidity: Excessive moisture in the air affecting paint drying

Strong Wind: Wind speeds that may carry debris or affect finish quality

Extreme Cold: Temperatures below 5°C (41°F) that affect paint curing

Extreme Heat: Temperatures above 35°C (95°F) causing rapid drying issues

6.2 Weather-Related Cancellations

We monitor weather forecasts closely before all appointments

If weather is unsuitable, we will contact you to reschedule at least 2 hours before the appointment (where possible)

Your £30 deposit will be retained and transferred to the rescheduled date

If weather becomes unsuitable after we arrive on-site, we may need to reschedule without charge

6.3 On-Site Weather Assessment

Even if weather appears acceptable upon arrival, our technician has the final say on whether conditions are suitable for quality work. This is to protect you from substandard results.

7. Customer Responsibilities

7.1 Access & Location

You must ensure:

Your vehicle is accessible at the agreed location and time

There is adequate space for our technician to work safely (minimum 2 meters clearance around vehicle)

The location is suitable for mobile repair work (flat surface, adequate lighting)

Any parking permits or permissions required are obtained in advance

Access is available throughout the agreed time slot

7.2 Vehicle Condition

You must inform us in advance if:

The wheels are equipped with locking wheel nuts (you must provide the key)

The vehicle has any modifications that may affect our work

There is any damage beyond what was shown in the original photos

The vehicle has been previously repaired in the areas we will work on

7.3 Accuracy of Information

All information and photos provided in your quote request must be accurate and complete

Failure to disclose relevant information may result in revised pricing or inability to complete work

We reserve the right to refuse service if the actual condition differs significantly from what was quoted

8. Our Guarantees & Limitations

8.1 Workmanship Guarantee

We guarantee our workmanship for:

Standard Alloy Repairs: 12 months from completion

Diamond-Cut Alloys: 12 months from completion

Brake Caliper Painting: 12 months from completion

Cosmetic Repairs: 6 months from completion

Our guarantee covers:

Defects in workmanship or materials we provided

Peeling, flaking, or premature deterioration of finish under normal use

Color mismatch due to our error

8.2 Guarantee Exclusions

The guarantee does NOT cover:

New damage caused after completion of our work

Damage from curbs, impacts, or accidents

Damage from improper cleaning products or jet washing

Natural wear and tear from normal driving

Corrosion or damage from road salt, chemicals, or environmental factors

Damage caused by modifications or repairs by third parties

Cosmetic changes due to natural aging or UV exposure

8.3 Claim Process

To make a guarantee claim:

Contact us within 7 days of noticing the issue

Provide photos of the problem

Allow us to inspect the vehicle

We will assess whether the issue is covered under guarantee

If covered, we will repair or re-do the work at no charge

9. Liability & Insurance

9.1 Our Insurance

We carry full public liability insurance

We carry professional indemnity insurance

We carry tools and equipment insurance

9.2 Limitation of Liability

To the fullest extent permitted by law:

Our total liability for any claim is limited to the amount you paid for the specific service

We are not liable for any indirect, consequential, or special damages

We are not liable for loss of use of your vehicle, loss of income, or other economic losses

We are not liable for pre-existing damage that was not disclosed or visible in photos

9.3 Exclusions from Liability

We are NOT liable for:

Damage to wheels with pre-existing cracks, structural damage, or severe corrosion

Wheels that are already significantly damaged beyond normal cosmetic repair

Damage caused by weather conditions that develop during or immediately after our work

Inability to match color perfectly on wheels with unusual finishes or aged paintwork

Minor variations in finish due to the mobile nature of our service

9.4 Your Insurance

We recommend that you:

Inform your vehicle insurance provider that mobile repair work will be carried out

Ensure your vehicle insurance is valid and up to date

Check whether your insurance covers cosmetic repairs

10. Health & Safety

10.1 Our Commitment

We adhere to all health and safety regulations

Our technicians use appropriate personal protective equipment (PPE)

We use safe working practices at all times

We properly dispose of all waste materials in accordance with environmental regulations

10.2 Customer Safety

During our work:

Please keep children and pets away from the work area

Do not touch wet paint or materials

Allow adequate ventilation if work is being done in an enclosed area

Follow any safety instructions given by our technician

11. Intellectual Property

11.1 Photography & Marketing

Unless you explicitly object:

We may photograph your vehicle before and after repairs for our portfolio

We may use these photos on our website, social media, and marketing materials

Vehicle registration plates will be obscured or removed from photos

You may request that we do not photograph your vehicle

11.2 Testimonials & Reviews

We may request a review or testimonial after completing your service

You are under no obligation to provide a review

If you provide a testimonial, we may use it in our marketing materials

You may request removal of your testimonial at any time

12. Data Protection & Privacy

We process your personal information in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

We collect and use your data to:

Process your quote requests and bookings

Communicate with you about your appointments

Send you appointment reminders

Request reviews after service completion

Send you marketing communications (with your consent)

13. Complaints & Disputes

13.1 Making a Complaint

If you are unhappy with our service:

Contact us first: Many issues can be resolved quickly by speaking to us directly

Put it in writing: Email us at [email protected] with details of your complaint

Allow us to inspect: Give us the opportunity to view and assess the issue

Give us time to respond: We will respond to complaints within 7 working days

13.2 Resolution Process

We will investigate your complaint thoroughly and impartially

We will provide a written response with our findings

If we are at fault, we will offer to rectify the work or provide a refund

We aim to resolve all complaints within 28 days

13.3 Dispute Resolution

If we cannot resolve your complaint to your satisfaction:

You may refer the matter to an independent mediator (costs to be shared)

Both parties agree to attempt mediation before pursuing legal action

If mediation fails, disputes will be resolved in accordance with English law

14. General Terms

14.1 Entire Agreement

These Terms, together with our Privacy Policy and your quote/booking confirmation, constitute the entire agreement between you and Fast Track Alloy Repair.

14.2 Changes to Terms

We may update these Terms from time to time

Updated Terms will be posted on our website with a new "Last Updated" date

Continued use of our services after changes indicates acceptance of new Terms

Changes do not affect bookings already confirmed

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.5 Assignment

You may not assign or transfer these Terms without our written consent

We may assign our rights and obligations under these Terms to another entity

14.6 Force Majeure

We are not liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters, extreme weather, or acts of God

War, terrorism, civil unrest, or riot

Government restrictions or regulations

Pandemics or public health emergencies

Strikes, labor disputes, or supplier failures

14.7 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

15 Acceptance of Terms